Shaun Lan, MD

Primary Care
My Specialties: Family Medicine, Board-certified
My Areas of Focus: Hypertension, Transplant Surgery, Kidney Transplant
Languages: English, Interpreters available for other languages
Gender: Male
Legacy Health Partners

Patient Rating

4.9 out of 5     324 Ratings     174 Comments

Where I see patients

Call for an appointment

At any location below

Legacy Medical Group-Northwest

1130 N.W. 22nd Ave., Suite 220
Portland, OR 97210
503-413-8988

About Me:

Shaun Lan, MD was born in Shanghai China and grew up in Lubbock, Texas. He enjoys traveling, working with medical students, interior design, music, and spending time with family and friends. Dr. Lan attended Washington University in St Louis and Baylor College of Medicine in Houston. Dr. Shaun Lan is Board Certified in Family Medicine. Some of his interests are in Preventative Medicine, Prediabetes, Diabetes, Hypertension and Gay Men's Health. Currently welcoming new patients. Hobbies include: Traveling, Spending time with my family, Cooking, Reading, Music

Year I Started Practice: 2007
Hospitals Served: Legacy Good Samaritan Medical Center

Patient Rating

Legacy wants every patient to have great care, every time. To help measure and improve patient satisfaction, we send surveys to randomly selected patients after their appointments. We use this feedback from the surveys to improve and enhance the care we offer. It works like this: Real patients give us feedback through Press Ganey, a patient satisfaction survey company. They verify and confirm the results. National Research Corporation, an independent company, provides the technology to show the ratings and comments on our website
Learn more about our survey.

4.9 out of 5     324 Ratings     174 Comments

Jul 16, 2018
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Good, problem specific and efficient visit. Good collaborative decision making.

Jul 13, 2018
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excellent experience,Dr.Lan appears very knowledgeable and thorough and shows honest concern for me and my experiences,I'm very pleased with the treatment I received.

Jul 12, 2018
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Dr. Lan is an excellent physician and I try to follow his advice as exactly as I am able.

Jul 12, 2018
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Dr. Lan is not only careful and methodical but he's fun for me to see. He always cheers me up. I just love him!!!

Jul 9, 2018
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Dr. Lan is so kind and patient to me, he is very professional provider.

Jul 6, 2018
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The Doctors visit was great. The lab experience wasn't as good. There appeared to be an issue with staffing as the lab wasn't opened as scheduled. The front desk person seemed knowledgeable but a little gruff. The check in process using a kiosk seemed efficient enough, if you knew it was there and that you needed to use it. The was confusing to many of the other patients as they entered the reception area. The check-in kiosk was off to the side of the entrance not readily noticeable. It probably should be in the center of the entrance so people see and check in with this new process. The Lab Tech was very pleasant and professional.

Jul 5, 2018
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quick diagnosis and provided treatment regimen. Clear and simple.

Jul 3, 2018
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Dr. Lan is a new PCP for me and I have a very complex medical background but, he saw me early and spent plenty of time with me and answered all of my questions and treated me with the utmost respect. I am very happy I chose him for my new PCP. Everyone in the office was also very friendly and treated me with respect.

Jun 25, 2018
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excellent care and understanding.

Jun 25, 2018
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All is great with my primary health provider. Wait time on routine bloodwork, however, was 45 minutes.

Jun 22, 2018
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Dr Lan is one of the best Dr's I've ever had. he is so knowledgeable. I've referred friends to him

Jun 19, 2018
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Dr. Lan was very nice, easy to talk to and attentive to my needs

Jun 18, 2018
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Dr. Lan is extremely knowledgeable. He takes time to explain why he orders certain prescriptions. Love his energy!!!

Jun 18, 2018
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Dr. Lan was extremely easy to talk to, took the time to listen, and did not appear to pass any judgement. Dr. Lan made me feel comfortable and able to be honest about medical questions / concerns. Thank you Dr. Lan.

Jun 18, 2018
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Not enough time allowed for lidocaine injection to take full effect. Providers and staff were delightful and I seen in a an surprisinglyswift and seamless through put

Jun 15, 2018
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I am not the easiest patient to deal with, but everybody that I encounter shows me kindness and respect.

Jun 14, 2018
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Dr. Lan explained the test results & proposed actions I should take in detail. He linked it to other information I had.

Jun 14, 2018
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very pleased with my care...

Jun 7, 2018
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Dr. Lan is great!

Jun 5, 2018
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As I approach [age deleted to protect privacy] I feel very fortunate to have Dr. Lan as my GP. He is always pleasant, never seems hurried, clearly explains what needs explanation, is not afraid to recommend other procedures and follows up. I feel fortunate to have Dr. Lan and Legacy Good Samaritan taking care of my health.

Jun 4, 2018
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Dr Lan is a fantastic doctor who is kind, compassionate, thorough and so very pleasant. He is up to date on all the latest data and is extremely knowledgeable. excellent doctor in all ways

Jun 4, 2018
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Very pleased with appointment time and service provided.

May 31, 2018
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Anastasia facilitated a prompt appointment, all contacts were positive and helpful, Dr Lan was caring and efficient, inquired about my husband, also his patient. I left the office knowing exactly what was wrong with my knee and how to care for it. mission accomplished!

May 24, 2018
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The doctor's assistant did an excellent job removing wax from my ears.

May 17, 2018
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Dr. Lan is excellent administering my cortisone shots. If I wasn't looking, I would not realize I had received a shot. He always explains the procedure and risks in ways I understand. He has given me suggestions on ways to lessen the inflamation in my knees.

May 14, 2018
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I would highly recommend this provider....he was articulate and "recommended" activities that might help the situation that brought me to this appointment....

May 11, 2018
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Dr. Lan was very informative, patient, and sympathetic. I am grateful to him. One complaint: Lab results were sent to me promptly, but with no explanation at all. Some of the results appeared concerning, but most were simply incomprehensible to me. Some comment by the doctor would have been appreciated.

May 10, 2018
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Dr. Lan is very aware that I do not like to take meds and works well to keep them to a minimum. Always pleasant and interested in me as a person, not just another appointment. Explains any options to the fullest degree.

May 10, 2018
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Dr Lan put my mind at ease by assuring me that my condition was not unusual or chronic.

May 8, 2018
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Time in office was a bit abrupt, but efficient.

May 7, 2018
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i have had a excellent experience.

May 7, 2018
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Dr. Lan provides the best care I've experienced in my adult life. He is compassionate and patient. I always communicate with him when I have healthcare questions or concerns. He is the best and I'll go on the record whenever it is necessary. In the meanwhile, I will be grateful that he is my primary care provider and I will sing his praises.

May 7, 2018
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Dr. Lan has helpful advice and answered all my questions. I would go back to him for future health issues.

May 3, 2018
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Dr. Lan is very interested, thoughtful and thorough.

May 1, 2018
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Dr. Lan is always professional and warm. I enjoy seeing him when I need to. He is also very thorough. He makes sure all of my questions are answered.

Apr 30, 2018
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excellent visit about my health / Doctor Shaun Lan /Excellent Doctor

Apr 17, 2018
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Dr. Lan is a very knowledgeable thoughtful doctor.

Apr 17, 2018
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it was a good experience and covered what I had the appointment for.

Apr 16, 2018
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I had an early appointment and was sewn almost immediately. Anastaysia took me back and did all her things professionally and with experience and with respect. Dr Lan was prompt and very detailed in his inquiries and discussions. Again, I was treated as respect and with compassion. Dr. Lan used a computer projection to educate me on risk for my age group for heart problems. I am a visual learner and I believe that was taken into consideration. Only the best experience, as always.

Apr 13, 2018
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Excellent physician. So very knowledgeable. Respectful and patient.

Apr 13, 2018
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When you have a doctor that can relate to you not only by your culture or life style, but as human being. They are are true to there practice, and are very rare. Thank you for all that you do for me Dr.Lan you're the best.

Apr 10, 2018
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I appreciated the promptness of the process and the attention to detail.

Apr 10, 2018
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Always Excellent

Apr 10, 2018
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Shaun X. Lan is, without hyperbole, the best doctor I've ever had. He is extremely smart, friendly, trustworthy, caring, and efficient. With every visit I am bowled over by his talents and his obvious grasp of what it means to be a care provider.

Apr 9, 2018
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Dr Lan is very professional and takes the time necessary to engage in all issues raised. a great PCP. thank you!

Apr 9, 2018
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Anastasia, Dr. Lan's MA is excellent and deserves extra credit. She is a credit to Legacy's health care.

Mar 30, 2018
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Dr. Lan was great. He was ready to help me deal with my migraines, and very knowledgeable about preventative care. He was helpful & gave me lots of information about options for treatment.

Mar 26, 2018
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Excellent care. I had questions that were quickly answered. Got some good advice too!

Mar 20, 2018
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Dr. Lan is an excellent physician.

Mar 20, 2018
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Dr. Lan is up on the latest medical advancements and takes the time needed to answer all questions - rare in the medical industry!

Mar 16, 2018
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Great experience

Mar 15, 2018
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The appointment receptionist insisted that I talk with the counseling nurse to make sure that my appointment was soon enough to deal with my problem. The nurse asked good questions and was very helpful with suggestions on how to treat my symptoms until I could be seen the next day. I am impressed with this service.

Mar 13, 2018
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Found out lesions in one lung spread to the other lung - Declined chemotherapy & radiation or more tests.

Mar 13, 2018
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Really appreciated the treatment I received from Dr. Shaun X Lan!

Mar 12, 2018
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The entire staff at the medical office was very helpful, professional and friendly. Dr Lan is amazing! He listens closely and explains issues with clarity and thoroughness, and is decisive with his treatment. I feel very fortunate to have Dr. Lan as my primary physician!

Mar 8, 2018
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Dr. LAN brought in nurse Liz Motherwell, a person Dr. Lan said was very experienced in dealing with the particulars of my condition, and who proved to be extremely helpful explaining my conditions and possible next procedures.

Mar 5, 2018
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My experience with Dr. Lan and his staff has been excellent. When I called the scheduling staff, I asked if I could see Dr. Lan a bit sooner. It seems that the scheduler didn't show any flexibility, regardless (criticality and urgency of) patient's condition and situation. If this is systemic within Legacy, I suggest that top leadership take a look at how to improve. I'm a professional, and always feel that such flexibility is necessary.

Mar 2, 2018
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Very good visit with a very good Doctor who cares, Dr. Lan MD I respect and count on to take care of my Health. It all began in [date deleted] when I was having health issues and gone to another Dr. Who did not help me much. So, reached out to find a new Dr. A good friend of my wife recommended Dr. Lan MD. To me. And when I walked in his exam room he said "[name deleted] you have [diagnosis deleted to protect privacy] and sent me for test and heart specialist. He saved my life at that moment, Thank you Dr. LAN for your giving me a opportunity to live longer. I take every word Dr. Lan says to me to heart. It has changed my way at looking at my life.

Feb 27, 2018
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very bright thoughtful doctor

Feb 27, 2018
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it was very good they all ways take good care of me

Feb 26, 2018
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Dr. Lan and his staff are excellent. Excellent. Excellent. Now that I've written this 3 times will you please stop with all the surveys? There are too many of them.

Feb 23, 2018
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This was the best appointment I have had with my doctor as he didn't seem as rushed as usual and seemed more focused

Feb 23, 2018
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I was in to see Dr. Rosa Garcia about pain in my hip. After spending a lot of time with me she decided a steroid shot would relieve the pain. She asked Dr. Lan if he had time to give me the shot which he did. Dr. Lan also spent extra time showing me pictures of the area that was inflamed and was forthcoming wth suggestions of steps I could take as a preventative measure. He also prescribed Physical Therapy so I could learn some helpful exercise to prevent future pain. between Dr. Garcia and Dr. Lan I felt that I got excellent care.

Feb 20, 2018
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Always impressed with Legacy facilities and entire medical team and support staff. Keep up the great work.

Feb 16, 2018
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Dr LAN seemed well informed as to why I was requesting care/ advice. [information deleted to protect privacy] My main discomfort with Dr LAN was that he was rushed, not personable - never addressed me personally, (hi, how you doing, etc) Felt like I could have been an animal at the vets office. Never asked what else he could do for me. Gave me some referrals and rushed quickly out of the room

Feb 16, 2018
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It was my first time seeing this provider and I was pleased with his professionalism and demeanor

Feb 15, 2018
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Dr. Lan is a great physician. He always takes time to listen and answer questions I have. I would recommend him to anyone who needs a good doctor.

Feb 15, 2018
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I appreciated Shaun. He was kind and intelligent and treated me with respect. thank you for having such great providers. I'm used to Dr. Goldenberg, so I was a bit nervous about seeing a new provider, but it was great.

Feb 9, 2018
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I have a history of eating disorders (not in my record, it was in another state when I received treatment) and asked to be weighed backwards and not to see my weight by the medical assistant who was very accommodating. But when I got my health summary it clearly said my weight on it. I feel like there should be an option to not include this on the health summary?

Feb 8, 2018
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I had to wait in exam room for a while; 15 m. I felt like my time was short w/the MD. He could have reviewed my notes, history, and asked about my life, etc.

Feb 8, 2018
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Dr. Lan respectfully gave me information, scientific and experience, combined with his study and education, to help me make an informed decision on an added medication I could possibly agree to using. I appreciated his kind approach and will make my decision based on his knowledge and how I interpret what I received from him. He is a Dr. I can relate to and trust.

Feb 1, 2018
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always feel that I am treated with the utmost courtesy.

Feb 1, 2018
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Very happy with my care provider and Legacy Medical Group.

Jan 30, 2018
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good

Jan 30, 2018
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very satisfied.

Jan 30, 2018
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Great experience with Dr. Lan, he is an exceptional provider and trusted health advisor!

Jan 30, 2018
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Dr Lan was very good, took care of my immediate problem and provided advice for a secondary problem, I found him most agreeable and engaging

Jan 29, 2018
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I highly recommend Dr. Lan.

Jan 29, 2018
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Dr. Lan is one of my favorite doctors. He has a great bedside manner and is intelligent in doctor's ways. It is an honor to have such a fine PCP.

Jan 26, 2018
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Dr. Lan and his staff have always been helpful. I appreciate his honesty and his ability to see me so quickly. I referred my mom to see him and quite a few of my friends. He is awesome! His staff is always kind and helpful and I've never had an issue with getting a response from them.

Jan 25, 2018
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I could not see my primary dr. that day so I was given the appointment with Dr. Lan. I was impressed with him. If & when my primary dr. may retire I would definitely look into changing to Dr. Lan.

Jan 22, 2018
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I am a new patient and not sure all of the questions asked, apply to me.

Jan 19, 2018
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Dr. Lan is always in a rush with very LITTLE eye contact! He is looking at his computer screen 75% of our appt. time! He doesn't like to be INTERRUPTED with questions! If he IS interrupted he says he will LEAVE and... [details deleted to protect privacy]. I do not appreciate being threatened or talked down to. Or treated like a child. I don't want any more STUPID and USELESS CONFRONTATIONS with Dr. Lan. So I'm not signing this with my name or number!

Jan 19, 2018
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As far as I'm concerned, Dr. Lan is my hero... his sole focus has always been me, and my health issues, and because of him I'm in better shape.

Jan 19, 2018
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Excited to have found Dr. Lan for gen prac

Jan 18, 2018
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Physician changed prescription for BP medication a ..nd answered questions about dosage for Crestor. Also, he recommended physical therapy for tremors and balance problems.

Jan 12, 2018
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Office staff is friendly and seem efficient. Dr. Lan is very pleasant and a pleasure to deal with.

Jan 12, 2018
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I also had a great experience at the urgent care center in The Pearl.

Jan 11, 2018
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this visit was very specific, for an injection for treatment of bursitis . Dr Lan is not my PCP, but specializes in treatment of bursitis.he is very impressive and I would highly recommend him for bursitis,and or if someone needed a new provider.His MA May, was thoughtful, helpful and also very impressive.

Jan 11, 2018
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my visit was great like usual.

Jan 11, 2018
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Very good all around!

Jan 9, 2018
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Dr Lan is not my primary care physician, but he did solve my problem (bad cough, early flu symptoms). He did a very poor job explaining how to use the inhalers I was prescribed. He did not tell me there were two of them, and how they should be used (in what order? for how long?) He needs to be much more "hands on" with medications that the patient might not be familiar with. I had an inhaler years ago, he should have initiated a conversation about how and when to use them.

Jan 8, 2018
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The walk in lab wait times were extremely long.

Jan 5, 2018
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I felt very well cared for.

Jan 5, 2018
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Dr Lan is very good at listening and explaining. I feel like he considers me as a whole person and that he cares about my health and well being.

Jan 4, 2018
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Thank you. I appreciate all the new improvements with services.

Dec 29, 2017
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visits seem to be a rush. Talking only about one specific during visit is silly. You should be able to get adequate time during your visit to feel like there is concern about your health.

Dec 29, 2017
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Doctor Lan is a very comfortable "fit" for me. I feel he truly cares. He is very helpful.

Dec 28, 2017
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I really appreciate Dr. Lan. My experience at this Legacy clinic has always been tops.

Dec 18, 2017
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I'm a new resident in the Portland area, so his was my first visit with Dr. Lan to determine whether I would want him to be my new PCP. I was impressed by his thoroughness and demeanor and want to have him as my PCP.

Dec 18, 2017
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Excellent visit and very professional. Dr.Lan does not waste any time and is straight to the point.

Dec 15, 2017
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Dr. Lan, Shaun X. is a good doctor.

Dec 7, 2017
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With all these surveys you send out, no one ever asks about ancillary departments. I dread dealing with radiology, not because of the clinical staff but because of the billing service. I have complained in the past but nothing changes. I dread my next experience with them and consider requesting all radiology be done at St, V's.

Dec 5, 2017
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caring and efficient

Dec 1, 2017
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Dr. Lan is professional, and pays attention to detail.

Nov 27, 2017
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very professional, organized, confident, understanding.

Nov 20, 2017
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Dr. Lan and his staff are excellent. They are always very courteous, and smiling. I am very impressed at the promptness of being seen at the time of my appointment. This to me is a very well run office. All of the staff including the front desk are so kind and have smiles on their face. Dr. Lan is the best, and always so helpful and listens to you.

Nov 16, 2017
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I arrived early but did not have to wait.

Nov 14, 2017
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The receptionist was exception (sorry I did not obtain her name) and Dr. Lan is by far one of the best MD's I have had the privilege of having as my PCP (including all doctors at the Cleveland Clinic) in many years.

Nov 13, 2017
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I like this doctor, he is the best!.

Nov 7, 2017
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Due to insurance and other regulations I am always made to feel that I can't bring up any new issues as that would require the doctor to change my visit from a routine physical which is covered by insurance to a focused appointment that is not covered and I would have to pay for out of pocket. My doctor is particularly strict about this which makes me leave not feeling good about my visit. I realize this is a product of our health care system but it still makes me less than satisfied with Legacy.

Nov 6, 2017
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I'm [age deleted], I've seen many doctors over my lifetime. I feel so fortunate to have Dr. Lan and the rest of the staff at Legacy as my medical team to guide me and my husband through this aging passage.

Nov 6, 2017
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I FEEL THIS DR. CARES ABOUT YOU AS A PATIENT AND WORKS WITH YOU TO GET THE BEST RESULTS.

Nov 6, 2017
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the only negative comment I have to say is that I felt the doctor and the staff needed a little better communication. Dr. Lan had called and gave me my results and 20-30 minutes later his nurse called to give me the same results. when I explained to her that the doctor had already called me she said, "well, I wish he would have told me that." Then went on to complain about it.

Nov 6, 2017
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Dr Lan and his MA, May, were fantastic. They spent much time with us yet they were efficient and terrifically professional. Love them!!

Nov 3, 2017
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Dr LAN is one of the best doctors I have ever seen. he is smart through and communicate well with patients.

Nov 3, 2017
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I believe Dr. Lan is an excellent primary care doctor.

Nov 3, 2017
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dr. LAN was fantastic. he is the first doctor I've visited since moving here and am happy to say I will definitely come back to him if needed.

Nov 2, 2017
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I am very happy to have Dr Lan as my primary physician these last few years. It can take time to build a solid history with a doctor and I appreciate the fact that Dr Lan has stuck around and not transferred out!

Oct 30, 2017
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Dr. Lan is great, that is all.

Oct 27, 2017
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am concerned that records of shingles shot in 2013 or so and colonoscopy in 2015 were not included in the medical records from Arizona sent in 2016 to Dr. Lan.

Oct 24, 2017
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Dr. Lan was informative and responsive to my questions, but did not go into depth and I felt rushed. I was there to have him look at what I was concerned with a repetitive strain injury in my hand, and I wish he would have thought to think more deeply about what might be causing it and evaluate whether it might be stemming from an issue that might start in either my back or other part of my arm, because I did not have a lot of information to pass on to the physical therapist. I also wished that the Legacy medical system would consider when giving a referral that patients may wish to see someone outside of Legacy. In addition, sending your patients multiple requests for feedback on care is not the most considerate thing when maybe they are trying to sort out major medical issues that are sure to be impacting other areas of their work and life.

Oct 19, 2017
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the staff was very caring and knowledgeable

Oct 13, 2017
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Dr. Lan was nice & friendly and he provided the help & care I wanted. He is a reason I will go to legacy. BEST DOCTOR EVER!

Oct 13, 2017
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Dr Lan is great!

Oct 13, 2017
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was good visit

Oct 12, 2017
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I felt as though Dr. Lan was disrespectful and dismissive of my concerns. Bedside manner is very important to me, and I was very disappointed by Dr Lan's bedside manner. I felt as though I was being treated as a faceless statistic (Dr Lan rattled off statistics but did very little to understand my personal health concerns as relating to me.) The whole visit felt very routine and impersonal. When i told Dr Lan that I was uninterested in getting my [treatment deleted to protect privacy] at this time, he would not drop the issue, and kept pressuring me to get vaccinated on the spot. I found his insistence on this point to be abrasive and dismissive of my personal freedoms. Finally, his office never called me to discuss my test results as promised. I will not be seeing Dr Lan again and will definitely not recommend him to my friends and family. This has been my first bad experience with Legacy. Otherwise, I have been very satisfied with the providers I have seen.

Oct 12, 2017
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Dr. Lan is an excellent physician.

Oct 10, 2017
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This was a new provider for me, I already had a physical and this was more of a new patient app. I had heard that this was a good medical group.

Oct 10, 2017
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Dr. Lan and NW Cardiovascular have my absolute confidence. While I do not have many health issues it is comforting to be with Legacy. If I have an issue someone in the system will be capable I am sure. I am not a complaining or negative patient. Same for the anti-coagulation clinic at Legacy Emanual I visit. I appreciate the opportunity to express my thoughts.

Oct 9, 2017
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It was a good experience. Everyone was helpful and prompt. thanks.

Oct 9, 2017
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was very pleased that Dr. Lan was able to see so quickly and put me on appropriate treatment plan. I'm staring to feel better.

Oct 9, 2017
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I find Dr. Lan to be sharp on medical conditions . excellent family practitioner.

Oct 9, 2017
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Very good experience. Important information was shared with me that i had no idea about.

Oct 5, 2017
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Very satisfied

Oct 5, 2017
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Dr Lan has provided excellent attention to my medical needs and concerns. His intelligence and knowledge, coupled with a genuine concern for my health and wellbeing has lent to a most reassuring and comforting experience.

Oct 5, 2017
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The Medical Assistant was also professional, thorough, and a good listener.

Oct 5, 2017
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Being told you have rare Thymic Carcinoma is not good, but Dr Lan was helpful in recommending a Dr in Oncology.

Oct 3, 2017
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Dr. Lan is very competent in dealing with me. I especially like his pharmacology knowledge.

Oct 2, 2017
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Didn't feel that the next steps were explained well as I was confused (as was the nurse I spoke with when I called for clarification) about what I could do to address my issue if the tests ordered were normal - which they were.

Sep 29, 2017
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Great visit and updated a needed test for bone density.

Sep 29, 2017
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Anastasia is an asset to the team

Sep 28, 2017
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Dr. Lan is an excelent doctor. He is a problem solver and has helped me become healthier.

Sep 28, 2017
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Tests were ordered right away. I viewed the results and Dr. Lan's comments on the Legacy website, so I didn't need a follow up call. Also, my physical was a couple of days after I received the results.

Sep 26, 2017
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Can't believe how quickly I was seen & how efficient Dr. Lan was. Thank you!

Sep 26, 2017
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I particularly enjoy the efficiency of your outpatient laboratory and the skills of the various phlebotomists with whom I have had encounters.

Sep 22, 2017
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Dr. Lan was excellent. He listened, was sensitive to my issue, and recommended a reasonable plan of action. Very satisfied!

Sep 21, 2017
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Dr Lan is hands down the best doctor I have ever had! I would and have recommended him to my friends and family!

Sep 21, 2017
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Dr. Lan is easily the best provider I've had in my 10 years of living in Portland.

Sep 21, 2017
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This clinic has an exceptional practice. Staff is upbeat and confident in what they are doing. Very quick and efficient check in, and I have never waited more than 5 minutes in the waiting room. Dr Lan is very patient focused and has suggestions that are valuable for me.

Sep 19, 2017
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My PCP was on vacation when I saw Dr Lan, who is in the same clinic. I'd seen him once before when Dr Garcia was unavailable. I find Dr Lan careful, thorough, knowledgeable. He understood from my records that I had a [treatment deleted to protect privacy] almost 20 years ago and figured out that my shoulder and neck pain needed to be explored with imaging, which he ordered. I went over the imaging with my PCP when she returned. I like Dr Lan, who has a wry sense of humor. I have the feeling that he listened to me, asked questions as he examined me, and explained why he was ordering imaging. I couldn't have asked for better help.

Sep 19, 2017
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Provider was attentive and respectful listener, and I was able to do lab work and x-rays promptly after visit. Results of lab work and x-rays were available within a day, most welcome!

Sep 18, 2017
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when I went in to see Dr. LAN,I was very ill and calling out for help.Dr LAN instantly recognized my need to be hospitalized. Dr LAN , I want to give you a heart felt thanks for your ability to recognize my needs.Your an example of great care.

Sep 15, 2017
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However sick I am, it is such a pleasure to be with Dr. Lan: he has great expertise AND great people skills.

Sep 14, 2017
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completely satisfied

Sep 14, 2017
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easy to get an appointment. all my needs were met. I always walk away from appointments with new information/areas of care to consider.

Sep 12, 2017
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patient helpful thoughtful staff

Sep 12, 2017
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always good

Sep 11, 2017
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Dr. Lan is the best and so is Yves in the lab.

Sep 5, 2017
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Dr. Lan is outstanding--he draws diagrams that make whatever I have questions about so easy to understand! He very literally saved my wife's life two years ago--we absolutely adore this doctor!!!!!

Sep 5, 2017
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Dr. Lan is the BEST! He draws diagrams that make it really easy to understand what is happening with my body. I have recommended him to friends and will continue to--I LOVE THIS DOCTOR!!!!!

Sep 1, 2017
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He is smart, he talks to us, he is the very BEST doctor we have found in a long time. I just can't say enough nice things about him, and my husband feels the same way. We are so happy to have found Dr. Lan!!

Aug 31, 2017
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Had a good experience. My medical questions were answered.

Aug 28, 2017
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Overall, always a positive experience.

Aug 28, 2017
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I am impressed with your medical group over all.

Aug 28, 2017
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dr lan is a great dr...he saved my life

Aug 28, 2017
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Dr Lan saved my life by telling me to go to ent...will be forever grateful!

Aug 28, 2017
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Dr. Lan was especially attentive to my concerns.

Aug 24, 2017
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all the doctors and assistants were compassionate, responsive and non judgemental. They all went out of their way to help. I can't remember the medical assistants name but she went the extra mile recognizing that I needed some additional assistance and brought in Dr Dickey. I appreciate her going that extra step for me.

Aug 22, 2017
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The receptionist was very nice and helpful and she gave me information to log into the "My Health" account - but it still doesn't work. I tried to create an account on the day that I made my appointment but your system is had a bug and would not display the secure message it delivered. When I explained this to the receptionist she gave me a print out of a temporary access code to enter. I entered the access code and the system would not recognize the code. I then tried the "I forgot my password" link. When I entered a new password I got an error message saying "this link has expired." At this point I have sent an e-mail to your IT help desk (hopefully they will get back with a response). I've tried at least 3 different occasions to log on to my account and on each occasion I've experienced many "time out" messages and blank screens. Most definitly there are several bugs in the system. Now at this point, I am confused and not sure of my user name and/or password. I feel you could find an easier, bug free system to access our health records. I will continue trying. Thanks for your attention,

Aug 18, 2017
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when I started going here and they did a drug test I wasn't expecting a bill then I was billed the total amount cause it was coded as not medically necessary. in the future I would like this to be changed since it's not my policy to test it's the legacy policy. I still need my meds it shouldn't be on me to pay extra.

Aug 17, 2017
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Dr. Shaun Lan and his staff are always awesome!

Aug 17, 2017
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Dr. Lan is great! He solved my problem and I'm glad he suggested I get a chest x-ray to get to the bottom of my lung infection.

Aug 17, 2017
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Dr. Lan was excellent. He explained things well and was very attentive.
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