Your rights & responsibilities as a Legacy patient
Legacy Health recognizes and respects the diversity and individuality of each person admitted to or treated within our facilities. All members of our workforce (employees, volunteers, medical staff, residents, students, contracted personnel and vendors) are expected to provide considerate and respectful care, meeting the cultural, spiritual, emotional, lifestyle, and personal dignity needs of each individual patient and their families.
You have the right to:
- Receive safe treatment, care and services within the capability and mission of Legacy Health System, and in compliance with the law
- Receive care based on medical need, without regard to race, color, creed, national origin, sexual orientation or the nature of the source of payment for care
- Have a family member or representative of your choice and your own physician notified promptly of your admission to the hospital
- Express cultural, emotional, spiritual and personal values, beliefs and preferences that do not harm others or interfere with your treatment
- Have pastoral and other spiritual services available to you
- Be treated with consideration, dignity, and respect at all times
- Formulate advance directives and designate a representative in case you become unable to understand proposed care, treatment or services or become unable to communicate your wishes
- Expect staff and physicians to comply with your wishes
- Know the extent to which the hospital is able, unable or unwilling to honor your advance directive
- Expect privacy of your protected health information within the limits of the law:
- Refuse to talk to or see anyone not officially connected with the hospital and not directly involved in your care
- Be interviewed and examined in an area that is reasonably private
- Look at your medical record
- Request changes to your medical record
- Receive a list of who has looked at your medical record within the limits of law
- Expect any discussion involving your care to be confidential
- Know that your medical record is confidential and will be viewed only by individuals directly responsible for treatment, processes involving payment or hospital operations, or as required by law
- Be involved in decisions made about your care, treatment and services
- Receive adequate information about proposed procedures to allow you to give informed consent for those procedures
- Have a designated surrogate decision maker if you are unable to make decisions about your care, treatment and services
- Be involved in resolving concerns about your care, treatment and services
- Have your family involved in care, treatment and service decisions with your permission or the permission of a surrogate decision maker
- Be given the name of your physician or other practitioner primarily responsible for your care, treatment and services
- Accept or refuse care, treatment or services or rescind consent for care, treatment or services or the use of recorded information within the limits of the law
- Be informed of the medical consequences of refusing care
- Receive effective communication regarding your diagnosis, treatment plans, prognosis and follow-up care instructions that appropriate to your age, understanding, language and condition, including vision, speech, hearing or cognitive impairments
- Use of an interpreter, provided by the hospital at no charge, when medically necessary
- Use of TTY phone systems for the hearing impaired are located at every hospital
- Use of communication devices brought in or requested by patients throughout the system
- Use of companion and guide dogs in the environment once specific criteria are met
- Be informed about anticipated or unanticipated outcomes of care, treatment and service
- Receive adequate information to participate or refuse to participate in research, investigation, and clinical trials
- Be informed that refusing to participate will not compromise access to care, treatment, and services not related to the research
- Consent for filming and recording not related to direct patient care or hospital operations
- Access telephone and mail service as appropriate
- Voice complaints and recommend changes without being subject to coercion, discrimination, reprisal or unreasonable interruption of care, treatment and service
- Expect a timely response to concerns regarding your care
- Receive care, treatment and services in a location that is appropriate, safe and secure for you and your property
- Be free of abuse, neglect or exploitation from staff, students, volunteers, other patients, visitors or family
- Receive protective services when needed
- Receive a list of names, addresses and phone numbers of pertinent state client advocacy groups for the purposes of protection and advocacy when requested
- Have your pain recognized and managed appropriately and in accordance with the care, treatment and services provided
- Be free of restraint that is not required to protect your health and/or the health or safety of others
- Examine and receive an explanation of your bill regardless of sources of payment
You, in turn are responsible to:
- Be considerate of the rights of other patients and hospital personnel
- Respect the property of other persons
- Follow the hospital's policy addressing visitors and visiting hours
- Follow hospital rules and regulations affecting your care, conduct and safety
- Provide correct and complete information about your name, addresses, present complaints, past illnesses, hospitalizations, medications and other matters relating to your health
- Notify your physician and caregivers when information you receive about diagnosis, treatment or prognosis is not complete or understood; ask questions
- Cooperate and follow the treatment prescribed by your physician after you have agreed upon a plan of care
- Accept the possible consequences if you refuse treatment or do not follow caregivers' instructions
- Accept and assure that your financial obligation for the health care you received is fulfilled as promptly as is possible
- Report anything you think might be placing your recovery at risk
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