Rights and Responsibilities

Rights and Responsibilities, Yours and Ours 


Patient Relations Representatives

Legacy Health provides a patient relations representative available to work with you and your care team if you have a concern about your care that cannot be resolved by speaking with the unit supervisor or your doctor. To reach a Patient Relations Specialist, please call the hospital operator and ask to be connected to the Patient Relations office.

Oregon:

  • Legacy Emanuel Medical Center: 503-413-2200
  • Legacy Good Samaritan Medical Center: 503-413-7711
  • Legacy Meridian Park Medical Center: 503-692-1212
  • Legacy Mount Hood Medical Center: 503-674-1122
  • Randall Children's Hospital at Legacy Emanuel: 503-413-2200

 

Washington:

  • Legacy Salmon Creek Medical Center: 360-487-1000
  • For issues concerning patient billing: 360-487-4048

 

If you have any concerns about patient care and/or safety in any of Legacy's hospitals, we encourage you to contact the hospital's management by using our Contact Us form. Please select the "Compliment or Concern" category for the hospital concerned.

If your concerns cannot be resolved through the hospital, you may contact the Joint Commission:

  • Phone: 1-800-994-6610
  • Email 


To file a complaint with the State of Oregon:

Health Care Licensure and Certification Section 
800 NE Oregon St. Suite 305
Portland, OR 97232
Phone: 971-673-0540

To file a complaint with the State of Washington:

Washington State Department of Health 
PO Box 47857
Olympia WA 98504-7857
Hotline:  360-236-2620 

Oregon and Washington Medicare beneficiaries may file a complaint with the Quality Improvement Organization (QIO):

BFCC-QIO Program
9090 Junction Drive, Suite10
Annapolis Junction, MD 20701
1-877-588-1123
TTY number is 1-855-887-6668