Online payment frequently asked questions

Frequently asked questions about online payment


How do I know my personal information is secure?
InstaMed is the industry leading healthcare payments network and platform. Their platform and network are equipped to handle real-time eligibility to over 430 payers, real-time claims and electronic payments from patients and payers. Additional security measures include: 

  • thawte SSL Certificate: Offers secure communications by encrypting all data to and from the site. thawte has checked and verified the company registration documents and the site's registered domain name.
  • McAfee Secure: To help address concerns about possible hacker access to your confidential data, and the safety of visiting tfhis site, the "live" McAfee Secure mark appears only when this site passes the daily McAfee Secure tests.
  • Trustwave: InstaMed is enrolled in Trustwave's Trusted CommerceTM program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe.


Do I need to pay the entire amount due on my statement? 
You may pay any amount toward the balance due on your account. Our credit policy allows you up to three months to pay the balance in full. If a longer period is needed, please call customer service so we can set up a payment schedule that meets your needs. 

How long will it take my payment to be posted against my credit card or bank account?
Your credit card or bank account will immediately show the payment as "pending." The payment processing should be completed overnight, usually at midnight.

How long will it take my payment to be credited to my bill?
You can expect your payment to be credited in two working days and will be reflected on your next statement.

What happens if I choose the wrong Legacy facility?
The payment will go to whichever facility is selected. If you feel you have made an error, please call customer service.

What happens if I inadvertently pay more than I intended?
Please call customer service. We will review your account and either show the payment as a credit on your account or provide an appropriate refund.

What should I do if I make an online payment and it is not reflected on the next statement I receive?
Check the date the statement was issued - it could have be sent before your payment was credited.  Otherwise, please call customer service.

What should I do if I have questions about the amount of my bill? 
Please call customer service.

What if I cannot afford to pay my bill?
As a charitable organization, Legacy may provide services free or at a reduced charge to uninsured or underinsured patients who qualify under Legacy's financial assistance program. See What About My Bill? for instructions on how to apply for the program.