Evaluating health care providers

Quality can be measured in many different ways. While there is no one universal method, the answers to the following questions can help you decide whether or not you are likely to receive the quality of care you expect from a specific provider. We've supplied the answers as they apply to Legacy's hospitals and physicians.

Is the hospital or healthcare organization accredited by The Joint Commission?

The Joint Commission evaluates the quality and safety of care provided by more than 15,000 healthcare organizations nationwide. Accreditation reflects an organization's commitment to meeting certain performance standards. To maintain and earn accreditation, organizations must have an extensive on-site review by a team of The Joint Commission healthcare professionals at least once every three years. The purpose of the review is to evaluate the organization's performance in areas that affect your care. A list of Joint-accredited organizations and their survey results are posted in the Quality Check section of The Joint Commission's website. You can also call The Joint's customer service department directly at 630-792-5800 or email customerservice@jointcommission.org for additional information.

All Legacy hospitals have current accreditation by The Joint Commission.

Are the hospital's medical staff members board-certified?

Most physicians specialize in a particular area of interest, such as cardiology, internal medicine, oncology, [UPDATE ALL LINKS] etc. If a doctor is board-certified in his/her specialty, it means he/she has practiced medicine for a specified period of time, completed the amount of training required by the specialty board and passed a difficult written and oral examination. Board certification is generally accepted as a good indication of competence and experience.

Many of the physicians who are members of Legacy's medical staffs are board-certified. You can check the board status of a specific physician by looking him or her up in the Find A Doctor section of this website.

Are the physicians experienced?

For complex specialized care, the more experience the doctor has the better the results. Studies suggest that fewer patients experience ill effects from potentially life-threatening procedures when the hospital and/or physician has performed that procedure many times.

Does the hospital value its patients' satisfaction about their hospital stay?

When asked what made their hospital stay satisfactory, many patients list such things as:

  • The doctors and nurses were willing to listen to my concerns, explain the procedures and treatments I was having and answer my questions.
  • My doctor spent enough time with me.
  • The hospital was clean and the food tasted pretty good.

Legacy values the high satisfaction ratings given by our patients and we routinely ask our patients to tell us how we're doing through our patient satisfaction quality improvement initiative called Patient Voice.

What range of services does the hospital offer?

Hospitals with a broad range of services can treat more complex medical conditions. These hospitals are better equipped to manage complications, should they occur. Additionally, for diseases where many options for care exist, ranging from prevention, drug therapy, non-surgical intervention and surgery, your physician has more options available when deciding the best course of treatment for you.

All of Legacy's hospitals provide a full range of care using the latest technology, from routine lab tests to life-saving trauma and specialty care services. Physicians from throughout Oregon and Southwest Washington refer patients to our hospitals for services not available in smaller and rural communities.

Is the hospital a teaching hospital?

According to national studies, patients in hospitals that also train doctors have shorter hospital stays and fewer complications from their treatment; plus the hospitals are likely to have a fewer number of deaths than other types of hospitals.

Legacy is one of the few teaching hospitals not affliated with a major university. We offer residency programs in internal medicine, transitional year, podiatry, clinical pastoral education and student nursing clinical placement.