Dr. Brown responds to your questions: Mergers, patients and more
eDocTalk invited you to submit questions about Legacy’s care transformation efforts to George Brown, M.D., Legacy president and chief executive officer, over the last couple of months. Here are his answers to a few of them.
What can you share with us about the presentation of Legacy’s updated strategic plan to the board of directors?
The Legacy board participated in the development of our most current strategic plan. They provided input through a working group with senior management. The refined product of the working group’s efforts was presented to the full board. The full board unanimously approved the strategic plan at its July meeting.
To what degree will Legacy look to affiliate with other organizations?
Legacy has continuously evaluated merger and affiliation opportunities throughout its history and this process continues today. The critical factors of this effort are sustainable growth, cultural compatibility, community benefit, mission congruency and efficacy. Obviously patient care and service excellence are major considerations. Legacy is currently collaborating with a number of health care organizations providing health care services to the communities we serve.
Some systems call patients “members” or even “clients.” How does Legacy think of its patients?
Legacy is moving from the traditional concept of “patient” to “member.” We are doing so because the services we provide are not just inpatient care, but are more and more ambulatory services, health education and consultation, and connection with communities and the organizations within those communities. “Member” more completely encompasses the relationship we desire with the people we serve.
When you are in the community, what’s the No. 1 question that you hear?
The No. 1 question is: What hospitals are in the Legacy system? My answer identifies not only our six hospitals; it also includes Legacy Laboratory Services, Legacy Research Institute and Legacy Hospice. The people I speak with are invariably surprised Legacy is so large and diverse.
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