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For Patients & Visitors

For patients and visitors at Legacy Emanuel

We want your stay — or your visit — with us to be as pleasant and comfortable as possible. If you have further questions, please call 503-413-2200.

The information below is specific to Legacy Emanuel Medical Center. Here's more information that applies to all Legacy hospitals.

CarePages

CarePages are free, personalized web pages to help Legacy patients and their loved ones keep in touch before, during, or after hospitalization. Post messages, updates, and pictures, and receive responses from those who can't be with you. To get started, visit the CarePages website.

Courtesy services

Bank machines: A U.S. Bank and cash machine is located on the first floor of the Legacy Emanuel Medical Center  East Wing (up the ramp/stairs from the main lobby).

Gifts can be purchased at two locations:

  • Emanuel Hospital Gift Shop, (503-413-4272) on the first floor by the hospital's main entrance of the hospital. Open 7 days a week.
  • The Gallery in the Atrium, 503-413-4338 (501 N. Graham) offers gifts and other small items. Located on the first floor of the Medical Office Building Atrium. Open M - F.


Healing gardens are spread about the Legacy Emanuel campus: outside the Legacy Oregon Burn Center, outside the Atrium, on the terrace at Randall Children's Hospital and between Legacy Emanuel and Randall Children's Hospital.

Interpreter services: The hospital has access to interpreters for a number of foreign languages. Your nurse will be happy to provide more information this free service.

Lost and Found items can be inquired about by calling Safety/Security Services at 503-413-7911.

Mail, flowers and balloons will be delivered to the patient's room or forwarded to a home address if the patient has been discharged. (No flowers or plants in critical care areas.) Because many patients are allergic to latex balloons, please don't bring them to the hospital. (Mylar balloons are allowed.)

Newspapers are available in the front lobby outside the main entrance.

Notary services are available to patients free of charge upon availability. Ask your nurse for more information.

Prescriptions can be filled at The Apothecary, an outpatient pharmacy in the Medical Office Building Atrium. Open:
Monday through Friday,  9 a.m. to 6 p.m.
Saturday, 10 a.m. to 4 p.m.
Phone: 503-413-4225, fax: 503-413-4515

Televisions are provided in each patient room.

Wireless Internet service is available in specific areas of the hospital; please ask your nurse.

Dining -- Legacy Room Service

Patients can select what they want, when they want.

Patients can call the kitchen to order food daily between 6:30 a.m. and 7:30 p.m. Hosts and hostesses are assigned to every floor.

All patients receive nutritionally balanced meals, including those with special dietary needs:

  • Breakfast, 7 a.m.–10:30 a.m.
  • Lunch/dinner, 11 a.m.–7:30 p.m.


Guest trays may be ordered for visitors from a special guest tray menu for $5; just ask your host/hostess. Payment will be collected on delivery — Visa or MasterCard only. No cash, please.

The Courtyard Café, the hospital's cafeteria, is on the first floor of the East Wing, East of the lobby. It features light snacks, hot entrees, grill items, salad bar and more. Open Monday–Friday, 6:30 a.m.–2:30 p.m.

The Hearbeat Café is west of the main lobby in the Medical Office Building Atrium. Open 24 hours a day seven days a week. Breakfast is served from 5 a.m.–10:30 a.m. Lunch and dinner are served from 11 a.m.–2 a.m. The grill is closed from 2 a.m.–5 a.m.; espresso and limited menu items available.

The Kite Café is located in the lobby of Randall Children's Hospital at Legacy Emanuel and is open Monday–Friday, 6:30 a.m.–4 p.m. The Kite Café offers hot and cold espresso drinks, fruit smoothies, soft serve frozen yogurt and ice cream, as well as a variety of grab and go items. 

Coffee Care Unit (CCU), in the main admitting area, the CCU is open Monday–Friday, 6 a.m.–12:30 p.m. The CCU offers a variety of hot and iced espresso drinks, smoothies, drip coffee, pastries and more.

Vending machines:

  • Basement — down the hall from the main surgical waiting area and at the opposite end of the basement.
  • First floor — just inside the Atrium.
  • Second floor — around the corner from Lactation Services.

Lodging

Please see this page of information about lodging for patients and families.

Parking/Transportation

Free parking is available on the Legacy Emanuel campus, with free valet parking for patients 7:30 a.m. to 4 p.m. at the entrance to Medical Office Building 2, 501 N. Graham St. That entrance also takes you into the hospital's Atrium. To retrieve your vehicle after 6 p.m., please call Legacy Security, 503-413-7911 or the switchboard operator at "0."

If you self-park, please use the lighted parking garages instead of parking on the street. See a campus map.

Security escorts are available around the clock to escort you to your car in hospital parkings lots. Call extension "0" from inside the hospital or 503-413-7911 and we'll be happy to assist you.

Bus schedules are available in the hospital lobby, by calling TriMet at 503-238-7433, or by consulting the Trimet website. Legacy Emanuel is served by Routes 2, 24 and 44.

Taxis can be called via direct line from the main lobby desk:

  • Broadway Cab, 503-227-1234
  • Radio Cab, 503-227-1212

Safety

Electrical equipment - Due to government safety codes, the only items you may use in patient rooms are battery-operated shavers, radios, clocks and laptop computers. Please leave all other electrical equipment at home.

Tobacco-free policy - Legacy Health is now entirely tobacco-free. (If you're trying to quit, we can help!) 

Spiritual services

Chaplains are available 24/7 and may be contacted by calling 503-413-4111.

Your pastor, rabbi, priest or other faith representative is welcome to visit during your hospital stay.

The Chapel of the Incarnation on the first floor across from the gift shop, is open at all times. 

Our clinical ethics program can help you with difficult medical decisions. To speak with someone in the program, ask your nurse or call 'O' from any hospital phone and ask for the ethics representative.

Visiting hours

Visiting hours are generally between 11 a.m. and 9 p.m., but can vary according to patient needs. Please keep in mind:

  • Patients need care. Mornings and early afternoons are busy times for patients, doctors and nurses. Treatments, personal care and consultations usually happen between 7 a.m. - 3 p.m.
  • Patients need rest. Please keep visits brief and limit the number of visitors. On the day of surgery, check with the nursing staff before entering a patient's room. If you'd like to call a patient's room phone, please do it before 9 p.m.
  • Patients need privacy. You may be asked to leave briefly during procedures, treatments or other care activities.
  • Kids who are visiting must be accompanied by an adult at all times.
  • Visiting round the clock is exhausting, and it's important to stay rested so you can help your loved one recover. Please consult our lodging page for a list of motels close to the hospital.