Patient Voice

Patient Voice: Listening is the essence of caring

Each day, we strive to deliver the best patient- and family-centered care possible at Legacy Health. One way we do this is by listening to our patients. Patient Voice is an initiative that allows us to find out precisely what you liked—and didn't like—about your experience at Legacy Health, and what aspects of care you value most. We use this feedback to improve your overall experience at Legacy.

Working with HealthStream Research, we ask questions about nurse and doctor communication, cleanliness and noise level in the hospital, responsiveness of hospital staff, communication about medicines and pain control. The survey results provide our staff with direct and timely feedback, and help us compare our performance with other hospitals across the nation. We value your feedback, so if you receive a call from HealthStream Research, please complete the short phone survey.   

It's OK to Ask

One component of Legacy's Patient Voice is "It's OK to Ask." This effort encourages you, as a patient or family member, to ask questions of your healthcare providers and take an active role in the care being provided. With the patient as a partner, the risk of accidental injury decreases while the clinical effectiveness of the care being provided and patient safety both improve. The "It's OK to Ask" brochure is given to all patients and their families.

How Legacy rates

Legacy's patient satisfaction scores can be seen at Hospital Compare. We encourage you to reveiw them. 

Survey questions

To measure our success in meeting the standards set by Patient Voice,  we use questions from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which was developed by the Centers for Medicare & Medicaid Services (CMS).

  • Communication with nurses - Percent of patients who reported that their nurses "Always" communicated well.
  • Communication with doctors - Percent of patients who reported that their doctors "Always" communicated well.
  • Responsiveness of hospital staff - Percent of patients who reported that they "Always" received help as soon as they wanted.
  • Pain management - Percent of patients who reported that their pain was "Always" well controlled.
  • Communication about medicines - Percent of patients who reported that staff "Always" explained about medicines before giving it to them.
  • Cleanliness of hospital - Percent of patients who reported that their room and bathroom were "Always" clean.
  • Quietness of hospital - Percent of patients who reported that the area around their room was "Always" quiet at night.
  • Overall rating - Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).
  • Would recommend - Percent of patients who reported YES, they would definitely recommend the hospital.