Legacy in the News: Legacy Health Goes Mobile

Legacy is the first health system in Portland offering a multi-function mobile app

KGW Newschannel 8, The Columbian, KEX-AM 1190

May 20, 2014

As health care consumers become more engaged in their care and more savvy in how they access it, Legacy Health has announced it is the first health system in Portland to offer a free, multi-function mobile app.  The Legacy Health consumer app allows patients to interact with physicians, clinics and hospitals regarding how, where and when they access their care.  The free app is available for everyone on Apple iPhone and Google Android devices.  

“We are finding many ways in which digital communications make it easier to communicate with our patients, extend our services further and improve the way we deliver care,” said Amy Chaumeton, M.D., Legacy Health chief medical information officer. “The majority of our patients are online and spending significantly more time on their mobile devices.  The Legacy Health consumer app allows us to meet them there with convenient access to their providers and critical health information.”

Key features of the app include:

  • “In Case of Emergency” lock-screen wallpaper displays critical medical and contact information so emergency responders may call patients’ contact people. It also includes the ability to list conditions, medications, allergies and other important information. This feature takes seconds to set up and could save lives.
  • MyCards feature helps users keep track of their and their family’s health insurance information, making it available at their fingertips. It holds details on insurance carriers, copays and even a photo of insurance cards. 
  • A built-in link to MyHealth so patients can communicate with their doctor or clinic to ask questions, get lab results, appointment information, current medications, immunization history and more on their mobile devices. This privacy enabled feature will also make it more convenient for new patients to download and use the Epic MyChart app, which Legacy calls MyHealth. 
  • Provider directory allows patients to look up physicians by name or specialty and “favorite” them.
  • Locations lets patients select Legacy hospital, clinic, outpatient imaging, pediatric, physical therapy or urgent care locations and the app will give directions from the patients’ current location. 
  • The sharing function allows patients to send location and provider information to friends and family by text and email.
Legacy conducted in-depth usability tests with a diverse set of over 30 patients, primary care and specialty physicians and clinics to ensure the app meets the needs of all of Legacy’s stakeholders.  

To download Legacy Health’s app or view the step-by-step instructional video, please visit the Legacy website at www.legacyhealth.org/phoneapps or look up Legacy Health Consumer App in the App Store on any iPhone or Android device.

Legacy Health worked with Slalom Consulting, an award winning business and technology consulting firm with expertise in mobile design and development to create its consumer app.

Legacy Health experiences Mobile 
More and more health care consumers are searching for information on their phones and tablets instead of desktop computers.  This past year, more than 30 percent of visitors to Legacy’s web site were on a mobile device. And 23 percent of first-time visitors were using mobile devices.  This is an increase of 75 percent in mobile traffic and 94 percent in tablet traffic, year to year.

Prior to developing the consumer app, Legacy transformed legacyhealth.org  in 2013, into a “responsive” design format, which allows the website to respond to the size of the device the visitor is using—from desktop PCs to an iPhone—and automatically scales the content accordingly. At that point in time, only 25 percent of hospitals nationwide had transformed their website to be responsive.

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