Billing information

What about my bill?

Being in the hospital can be a stressful time. Please read below to learn more about billing questions. If you still have questions, please call us.

What if I can't pay? / Financial assistance

The amount of financial assistance that a patient may receive under Legacy’s financial assistance program varies depending upon individual financial situations. Patients seeking financial assistance must fill out a simple form before being considered for assistance. Click here for the Financial Assistance Form (English).

Click here for more information about financial assistance.

Estimates for hospital charges

Legacy is here to help you plan for your medical expenses. We offer estimates for hospital charges. To get the most accurate estimate, it is helpful to have the CPT code for the procedure you wish to have estimated. Your doctor’s office can give you the CPT code. Our estimates are based on “usual and customary charges.” The actual charges may change based on your situation, including complications or a change in your treatment plan. To get an estimate, please call our customer service associates at 503-413-4048.

Understanding Consumer Prices:  A Consumer Guide may be helpful to you.

Have questions when you're in the hospital?

If you have questions about insurance coverage or financial assistance during your hospital stay, our on-site financial counselors can assist you. They're available Monday through Friday, 8:00 a.m. to 4:30 p.m. Just call:

Legacy Emanuel and Randall Children's: 503-413-4075 
Legacy Good Samaritan: 503-413-7086 or 503-413-8417 
Legacy Meridian Park: 503-692-2683 
Legacy Mount Hood:  503-674-1195 
Legacy Salmon Creek: 360-487-1080

Have questions after you leave the hospital?

If you have questions about insurance coverage or financial assistance after your hospital stay, our patient business services staff can assist you. 

Legacy Patient Business Services 
Office hours: 8 a.m.–5:30 p.m., Monday through Friday
Telephone: 503-413-4048 (Oregon), 360-487-4048 (Washington) or 800-495-7076 (toll-free) 
See also Financial Services Customer Service.

Have questions about your Legacy Laboratory bill?

Office hours: 8:10 a.m.–4:30 p.m., Monday through Friday
Telephone: 503-413-4420 (Oregon) or 800-233-3570 (toll-free) 

Have questions about your Legacy Hospice bill?

Office hours: 8:45 a.m.–5:30 p.m., Monday through Thursday; 8:45 a.m.–2:15 p.m., Friday
Telephone: 503-413-4092

Can I pay my bill online?

Yes!  Payment for services received at Legacy Health facilities can be made online using our secure payment portal. You may pay your bill online using a major credit card or by authorizing an electronic withdrawal from your checking or savings account.