Billing information

What about my bill?

We want you to concentrate on feeling better, instead of worrying about how you're going to pay the bill. Please review the commonly asked questions below. If you still have questions, please call us.

Estimates for hospital charges

Legacy is here to help you plan for your medical expenses. We offer estimates for hospital charges. To get the most accurate estimate it is helpful to have the CPT code for the procedure you wish to have estimated. Your doctor’s office can give you the CPT code. Our estimates are based on “usual and customary charges”. The actual charges may change based on your individual situation including complications, or a change in your treatment plan. To get an estimate, please call our customer service associates at 503-413-4048.

How will I be billed?

Will the hospital bill my insurance?
Yes, if you are insured and have provided us with your current insurance information, we will submit bills directly to your insurance company with our assignment of benefits so that payment can be made on your behalf. We will also be happy to bill more than one insurance for you. It is important to remember health insurance coverage varies and some services may not be covered.

  • We allow 30 days from billing for your insurance to make payment. If your account is not paid within that time, we will ask you for assistance to obtain payment from your insurance company.
  • You are responsible for charges not covered by your insurance, including deductible and/or co-payment, which are due at time of service.
  • Your insurance handbook or insurance company can give you more information regarding your benefits.
  • Your cooperation in giving complete and accurate information to the admitting personnel at each of your visits will help you get your insurance claim paid quickly.

What if I do not have insurance?
Legacy will provide eligible uninsured hospital patients who receive inpatient or outpatient medically necessary services from a Legacy hospital a discount from Legacy charges. To determine if you qualify for an uninsured discount, please call Legacy Patient Business Services at the numbers above.

Will I receive an itemized bill of all services received?
In the interest of our environment and cost savings, itemized bills are not automatically mailed to all patients. However, you may request an itemized copy by calling the Patient Business Services office between 8 a.m. and 6:45 pm, Monday through Friday at 503-413-4048, 360-487-4048 or 800-495-7076.

Will I need to pay a deposit for the services I receive?
Deposits may be requested at time of service.

Will the hospital bill include physicians services?
No, most physicians practicing at Legacy, including emergency room physicians, anesthesiologists, radiologists, pathologists, surgeons and other specialists, are not employees of the hospital. You may receive separate bills from their private practices.

Notice of beneficiary financial liability for our Medicare beneficiaries
Legacy Health is an integrated health care delivery system that includes five hospitals and a number of clinics located throughout the Portland-Vancouver metropolitan area. Some of the clinics are considered “hospital-based” since they share the same licensure with a Legacy hospital. Others are considered “free-standing.”

The services or procedures you receive at Legacy’s hospital-based clinics may include a facility charge in addition to a physician charge. As the facility charge only applies to hospital-based clinics, you may pay more for certain outpatient services and procedures provided at our hospital-based clinics than you would at our free-standing clinics.

Will the hospital hold my account if the charges are the result of an injury?
No, Legacy cannot delay charges while liability claims or legal action is pending. Full payment remains the responsibility of the patient. Upon proper authorization, the hospital will make the records available to necessary parties.

What types of financial arrangements are available?
Financial arrangements are available if you do not have insurance or have a balance due after your insurance payment. Our payment options include:

  • Payment in full. We accept major credit and debit cards.
  • Three equal monthly payments. 
  • Monthly payment plan through Accent, Inc., subject to a minimum payment schedule.

Please call our office between 8 a.m. and 6:45 pm, Monday through Friday at 503-413-4048, 360-487-4048 or toll-free at 800-495-7076 if you have questions. We're here to help.

Can I pay my bill online?

Yes!  Payment for services received at Legacy Health facilities can be made online using our secure payment portal. You may pay your bill online using a major credit card or by authorizing an electronic withdrawal from your checking or savings account. 

What if I can't pay?

As a charitable organization, Legacy provides services free or at a reduced charge to uninsured or underinsured patients who qualify under Legacy’s financial assistance program. The program has criteria and clear guidelines to objectively determine who qualifies for free or reduced charge services. These materials may be helpful to you:

If you think you would benefit from this program, please contact our Patient Business Services office between 8 a.m. and 6:45 p.m., Monday through Friday at 503-413-4048, 360-487-4048 or 800-495-7076.

The amount of financial assistance that a patient receives under Legacy’s financial assistance program varies depending upon individual financial circumstances. Patients seeking financial assistance must fill out a simple form before being considered for assistance.  Click here for the Financial Assistance form.

If you are denied assistance and believe the determination does not accurately reflect your current situation, you may appeal the decision. To request an appeal, please submit a letter explaining why you feel the determination was not appropriate and include further information and clarification to:

Legacy Patient Business Services
P. O. Box 4037
Portland, OR  97208

Where to get more answers

If you have questions about insurance coverage or financial assistance during your hospital stay, our on-site financial counselors can assist you. They're available Monday through Friday, 8:00 a.m. to 4:30 p.m. Just call:

Legacy Emanuel and Randall Children's: 503-413-4075
Legacy Good Samaritan: 503-413-7086 or 503-413-8417
Legacy Meridian Park: 503-692-2683
Legacy Mount Hood:  503-674-1195
Legacy Salmon Creek: 360-487-1080

If questions come up after you're discharged, please call:

Legacy Patient Business Services
Office hours: 8:00 a.m. – 6:45 p.m., Monday through Friday
Telephone: 503-413-4048 (Oregon), 360-487-4048 (Washington) or 800-495-7076 (toll-free)
See also Financial Services Customer Service.

Other information sources

General information (main hospital switchboard)

Legacy Emanuel  503-413-2200 
Legacy Good Samaritan  503-413-7711 
Legacy Meridian Park 503-692-1212 
Legacy Mount Hood 503-674-1122 
Legacy Salmon Creek  360-487-1000 
Randall Children's Hospital 503-276-6500