Online payment help

We are pleased to offer you the convenience of paying your bills online with either a major credit card or an electronic withdrawal from a checking or savings account.

Our online payment portal is through U.S. Bank and Instamed, the industry leading healthcare payments network and platform. All data is encrypted to protect your confidential information, and security is tested daily.

Follow the steps outlined below to make on online payment. See Frequently Asked Questions for more information. If you have further questions, please contact Customer Service.

Step 1 - Legacy website "Paying your bill online" page
On the bill pay page, select the category: Legacy Hospital, Legacy Clinics, Legacy Laboratory, or Medical Records.

Then click the facility name that matches the name and address on your statement. Here's an example:

When you click the facility name, a new window will open that contains the payment form for that facility. Check to be sure the facility name and address on the payment form matches the name and address on your statement.

Step 2 - Payment type (US Bank website, US Bank Payment Form)
From the pulldown menu, select the method of payment you prefer: Credit Card or Bank Account (savings or checking).

Step 3 - Patient information
Enter the account number from your statement. Here's an example of the account number field:

Legacy's hospital account numbers start with initials (Example: for Emanuel Hospital, EH 123456). Please enter the numbers only, not the initials (Example: 123456).

Step 4 - Enter the patient information
Enter the patient's last name, first name and birth date (the date needs to be in the format MM/DD/YYYY ; Example:02/22/1983 ).

Step 5 - Enter your payment information
If you chose "Credit Card" as the payment type, you will have these fields to complete:

Please be sure to enter the 16-digit card number with no spaces or dashes between the numbers. For "Amount" you may enter the balance due on your account, or if necessary, you may make a partial payment in any amount.

If you chose "Bank Account" as the payment type, you will have these fields to complete:

Your checking account number and bank routing number can be found on the bottom of your check. Click "What is this?" for help finding these number. If you prefer to use a savings account, you will need to request the routing number from your financial institution.

For "Amount" you may enter the balance due on your account, or if necessary, you may make a partial payment in any amount.

Step 6 - Enter your billing address or personal information
If you chose "Credit Card" as the payment type, you will have these fields to complete:

Please enter the billing address for the card you are using.

If you chose "Bank Account" as the payment type, you will have these fields to complete:

Please enter the name, state of residence and telephone number of the owner of the bank account.

When you are satisfied the information you provided is correct, click the "Next" button at the bottom of the page to continue. To protect your security, your payment account is not stored in the computer - when you click "next" only the last 4 digits of your credit card or bank account number will appear on the next screen. If you made a mistake, or decide to not make an online payment, you may click "Clear" to erase your information from all fields.

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Step 7 - Confirmation screen 
This screen provides a summary of your payment. If the information is incorrect (or you change your mind), click "Cancel" and you will be returned to the U.S. Bank payment form. If the payment information is correct, click "Confirm."  The next screen takes a minute to load, so please be patient.

Step 8 - Payment receipt screen
This screen provides a printable receipt. (As above, this receipt includes only the last 4 digits of your payment account.) At the top right of the screen, you have the option of entering your email address to have the receipt emailed to you. At the bottom of the screen, you have buttons that allow you to:

Print - Print a paper copy of the receipt
Download - Copy an electronic copy of the receipt to your computer
Pay Again - Return to the payment screen to make another payment
Close - Close the payment window.

Choose "Close" if you are finished. Note: If you are using a public computer, we recommend that you return to the payment screen, and press "Clear" to erase your information. However, if you forget to do this, only the last 4 digits of your payment account will show, so no one else have access to your account.