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Patient and Family Support

We know that going to the hospital can be a scary, stressful time for children and their families. At Randall Children's Hospital at Legacy Emanuel we're here to provide comprehensive assistance -- medical, emotional and spiritual-for your family. We offer a wide range of support service options. You are not alone -- we're here to help your family in every possible way.

Alexandra Ellis Family Resource Center at Randall Children's Hospital

At this resource center you'll find information about specific diseases, disabilities, hospitalization, child development and other related issues. We also offer Internet access as well as community and national resources 24 hours a day. 

Art Therapy Program

Because drawing and creating comes naturally for children, art therapy can help kids and their family members express feelings and concerns about hospitalization, injury and illness. 

  • Our program provides individual, group or family therapy sessions.
  • Therapists are specially trained and have a master's degree in art therapy counseling.
  • This unique service includes the Artists in Healthcare program which utilizes the talents of local community artists

Case Managers

Our case managers provide coordination of care, patient education and support to families throughout hospitalization and the discharge process.

Child Life Program

Our Child Life Program strives to help patients and families have a positive hospital experience. Utilizing backgrounds in child development, our child life specialists promote effective coping through play, preparation, education and self-expression activities. Child life specialists collaborate with parents and other members of the health care team to meet the distinct needs of children by managing the effects of stress and fear often associated with the hospital environment. They help kids be kids—even when they’re healing.

Children's Garden

Our award-winning therapeutic gardens help heal body, mind and spirit. They are a living therapeutic oasis for patients, family members and visitors. Legacy gardens are accessible to everyone, even kids confined to bed. The Randall Children's Hospital terrace garden provides many opportunities for patient and family members to enjoy an outdoor space seasonally with places to rest in the sun, in the shade, or under cover from rain.

Interpreter Services

The hospital has access to interpreters for a number of foreign languages. For more information, ask your nurse.

MyMusic Rx® Program

Two decades ago, the Children’s Cancer Association began delivering the healing power of music to the bedsides of children and teens facing cancer and other serious illnesses. Today, their trained specialists engage hospitalized children of all ages and diagnoses, playing music for and with them to reduce stress, anxiety, and perception of pain. MyMusicRx teams utilize state-of-the-art music carts stocked with teaching quality instruments for kids to explore, and secure iPads loaded with music games and apps. The program extends online at, with exclusive artist greetings, concerts, music lessons, and curated content from across the web. Live, in-hospital concerts from national recording artists complete the MyMusicRx experience. 

Palliative Care Team

Palliative care is any form of medical care or treatment that concentrates on reducing the severity of symptoms, relieving pain and improving quality of life. Our team offers multidisciplinary support and includes physicians, nurses, chaplains, child life specialists, and social workers. Palliative care is available to families who face the diagnosis of a life threatening or limiting disease. This care team can help you make decisions, offer support, and provide pain management.

Pediatric Admission and Discharge Services

Our Pediatric Admission and Discharge Services team provides knowledge and compassion to families to help meet the emotional, social and developmental needs of children and teens before, during and after hospitalization.

Pet Therapy Animals

Specially trained and certified animals who bring hope, love and cheer to hospitalized children. Ask your nurse how to contact this program.

Ronald McDonald House

Provides a "home away from home" for families and their seriously ill or injured children who travel from out of the area to receive treatment at Legacy Emanuel Hospital and Randall Children's Hospital.

School Program

This program is staffed by certified teachers and assistants from the Multnomah Education Service District. They provide educational activities in a classroom or at your child's bedside and will also coordinate schoolwork with local schools. This program helps your child transition back into the classroom and supports siblings too.

Social Workers

Legacy social workers provide emotional support to families and connect them to community resources and financial assistance as needed. They also offer bereavement support to families who experience a loss. All our social workers are trained Licensed Clinical Social Workers (LCSW).

Spiritual Support

Non-denominational chapels are open at all times. Chaplains are available 24 hours a day, seven days a week for support, prayer, baptism or other requests. You can contact them through the hospital switchboard.

Volunteer Services

Volunteers for the Randall Children's Hospital are available to assist staff and provide brief respite to families.

For more information about your child's stay, please see our Family Guide Book:
English or Spanish