Invoicing and payment
Legacy Health is dedicated to provide financial integrity, efficient processes and sound customer service. As such, we adhere to strict standards for resolving purchase order issues, processing invoices and paying suppliers according to contract terms.
- The Legacy requestor will provide the Legacy PO#, the PO# should appear on your invoice in the heading.
- In the absence of a PO number, a “route code” must be included on the face of the invoice. This is a unique Legacy identifier provided by our associates at the time of purchase. It contains three digits, a dash, and four digits (e.g., 610-4141). Route codes will help identify the correct invoice approvers, resulting in more streamlined processing. Our associates will provide you with these route codes when placing orders.
- Legacy Health standard payment terms NET 60 days when not defined in a contract between Supplier and Legacy Health.
Please have your invoices emailed to the AccountsPayableInvoiceOnly@lhs.org. This e-mail address is completely automated. The e-mail is not reviewed by any associates; your invoice attachment is picked up by our document imaging system. Please do not include special handling instruction on your transmittal or in the email message. Do not send any other communications other than current invoices to this email address.
Please ensure that each invoice is a separate attachment. Make sure to email us only one invoice per .pdf file; you can send multiple (5 to 50) PDFs in a single email. A conservative approach is to send a single invoice PDF per email, and our server will send an automated receipt for each email received. Send each invoice only one time to the email address. US Mail is second preference for invoice delivery:
PO Box 2904
Portland, OR 97208-2904
EDI invoicing is through our partner GHX and is on an exception by approval basis; specific instructions are provided during the on boarding process.
A/P email address and Customer Service
AccountsPayable@lhs.org – This e-mail address connects you to the AP Customer Service Team. Inquiries should be directed to this e-mail address and will be addressed via email reply.
Statement of account should be emailed as an excel spreadsheet attachment to AccountsPayable@lhs.org. Include the PO# or route code for each invoice on your listing, attach the listing as an excel document in your email.