Patient satisfaction surveys
Legacy Health strives to provide high-quality healthcare to every patient. To help measure and improve patient satisfaction, we send surveys to patients after their visit. We use the feedback from the surveys to improve and enhance the care we offer.
Provider Ratings: Frequently Asked Questions
How are ratings calculated?
Legacy patients give us feedback through surveys collected by Press Ganey, a patient satisfaction survey company. Press Ganey verifies the results and posts the ratings and comments on our website. The survey includes questions about overall experience, provider communication, and the likelihood that a patient would recommend the provider to others. Providers must receive at least 30 ratings in a 12-month period for the ratings to appear. To ensure information remains current, older ratings and comments are removed as new data is added.
Do all providers have a rating?
Currently, we can only display the ratings and reviews for providers who are part of Legacy Medical Group. Most Legacy Medical Group providers have a rating. It is considered best practice to gather more data to get a more accurate picture of what patients think. If a provider does not have a rating, it means that we have not collected enough survey results.
Can anyone complete a survey or post a comment about a provider?
No. Only patients having an outpatient visit with a Legacy Medical Group provider may be selected to receive a survey. The results are based entirely on surveys from patients who have been treated by the provider.
Are all comments posted?
We are committed to transparency. That means posting all feedback, both positive and negative. However, we do not post comments that are libelous, profane or those that risk the privacy of our patients. Every provider rating is published regardless of comment status.
How is patient information protected?
To protect patient privacy, all identifying information is removed from the comment before posting. This includes patient names.
