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LHP supports quality improvement with patient outreach and education

During the past year, LHP has invested in two patient outreach projects to help LHP practices engage patients in preventive care and improve network performance on health and wellness measures in LHP’s Clinical Integration (CI) Program.

Outreach to unattributed patients

In September, LHP conducted outreach through the mail to approximately 2,500 members of our contracted populations who are not currently attributed to a primary care provider and are overdue for one or more of their recommended health screenings. The mailer reminded them of the importance of health screenings and encouraged them to contact Legacy Referral Services for assistance finding a provider in the LHP Network if they don’t already have one. We will report on the results of this outreach when we have them.

Education about mammograms for older women

Currently, LHP is developing a handout intended for LHP primary care providers to use with female patients in their late sixties and early seventies to encourage them to continue getting regular mammograms even if they have had normal mammograms in the past. Data on the LHP populations shows a decrease in mammogram participation by women in this age range even though they are still at rising risk for developing breast cancer. This tool will support providers’ conversations with patients and drive an increase in their mammogram participation, which helps improve LHP’s performance on this quality measure while supporting better health outcomes for our patients. The handout will be distributed to LHP practices in early January.

In 2019, LHP will continue to monitor the impacts of these outreach efforts and look for opportunities to support performance on other network quality measures.


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