Studies have shown that good patient experiences have a positive impact on clinical outcomes. Patients also play an important role when choosing a health care provider or insurance plan, and since satisfied patients are more likely to return for future care, investing resources to improve the patient experience can help retain patients.
Wondering where to begin? Here are some ways to begin addressing patient experience:
• Determine what patients really want by using a validated patient experience survey to assess patient experience.
• Use patient-friendly terms and avoid clinical jargon.
• Clearly explain next steps for patients and families.
• Minimize wait times or avoidable patient disruptions.
There is one patient experience measure in this year’s Clinical Integration (CI) Program. The September newsletter will include information about how LHP is enhancing our focus on patient experience in the 2019 CI Program.
Still wondering if paying more attention to patient experience is worth the investment? Advisory Board recently debunked 5 myths physicians believe about patient experience. An Advisory Board infographic, posted here
on the Legacy Portal, is a helpful resource for understanding the important role providers play in patient experience and why patient experience matters. Studer Group is also a source for information and research
about patient experience.