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Robert BentleyBoard retreat focuses on member engagement

By Robert Bentley, M.D., Legacy Health Partners Board of Directors Chair

In early June the Legacy Health Partners Board and senior administrative leadership met for our second annual strategic board retreat. We had two priorities: 1) identify issues and brainstorm strategies to better support and engage members; and 2) transition the board’s orientation from the operational aspects of launching the organization to a role that is more strategic and planning focused. Board participants divided into small groups and spent most of the day identifying the needs of the LHP membership. 

The following priorities emerged from the discussion: 

  • Addressing wellness and burnout
  • Alleviating fear and distrust
  • Addressing uncertainties about value-based care
  • Ensuring accountable representation and continual feedback
  • Recognizing primary care versus specialist care needs
  • Easing the burden of data reporting

The group identified some actions the board, committees and staff can take, including:
  • Ensuring measurements are meaningful and applicable
  • Providing for real-time dashboard feedback
  • Recommending and negotiating strong contracts and sharing information
  • Supporting independent practices
  • Providing population management services to help with complicated patient management
  • Keeping specialists who are not yet as involved in clinical integration informed and soliciting opinion about metrics development
  • Continually communicating and inviting feedback to assess members’ needs

As LHP moves from management of the Legacy Employee Health Plan to new alliances with area insurers, we want to be certain our members have opportunities to influence the board’s planning and decision process. As risk-based contracts become available, you can be assured that we are always focused on both the patient and the provider and will represent those interests with a strong and appropriate contracting stance. Legacy Health Partners can only succeed when our mutual interests are aligned: patients, providers, hospitals and insurance organizations working together to promote health for our community.

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