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May 2017

Spōk secure messaging – a technology to improve provider communication

Recently we have received a lot of interest in Spōk Mobile, one of the provider performance measures in the LHP 2017 Clinical Integration program. Spōk Mobile is a secure messaging platform that Legacy-affiliated providers are adopting this year to send and receive HIPAA-secure messaging from their smart phones. LHP providers who enroll in Legacy’s Spōk application can communicate with other LHP members who are also enrolled in Spōk. Having all LHP providers adopt Spōk Mobile provides a single, consistent way for providers to communicate with one another. Read the more in the Quality Corner.

Dashboard enhancements

Mass attestation: Practice administrators can now attest to a single Provider Citizenship measure on behalf of multiple providers at one time. Examples are completion of clinical integration education or one of the learning modules, or Legacy Spōk sign-up. This reduces the number of clicks on your dashboard. You’ll find a tip sheet and video demonstration on the member-exclusive LHP team site.

Auto-attestation for CI education: When you complete the 2017 clinical education video in E+, your attestation form will be updated and the appropriate credit will automatically be assigned to your LHP Dashboard. There will be a delay of a few days before your credit will appear on your dashboard. This summer we plan on having the auto-attestation function in place for completing a learning module.

MACRA-related news: Assessments and Forum

MACRA Assessments: The LHP MACRA assessment program is underway. More than 60 LHP practices have already completed an assessment. Based on their assessment, these practices receive a custom report with guidance and recommendations on how to prepare for their MACRA participation. 

The feedback from participating practices has been positive in terms of both the assessment experience and results. “The assessment was so quick, and the results were tremendously helpful in identifying where we need to focus,” said one member. Another commented, “It is very comforting to know that we have an expert to rely on, as MACRA is complicated stuff!”

Practice administrators: Contract your Field Operations Adviser if you have not yet completed a MACRA assessment.

June 19 MACRA forum reminder: Practice administrators and providers are invited to learn more about MACRA and talk one-on-one with LHP experts at a free forum at the Legacy Emanuel Lorenzen Conference Center, 6-8 p.m. on June 19. Topics covered:

  • The latest updates on the MACRA rule
  • The reporting submission process
  • A participation milestone check-list

  • Please RSVP to LegacyHealthPartners@lhs.org so we can plan accordingly for refreshments.

    LHP education is time well spent, say providers

    “I think Clinical Integration Education was a good overview and helped the providers who haven’t been so involved understand better what LHP is and how it fits in the practice,” said a provider who attended one of the in-person sessions. The Learning Modules are also very helpful, she said. “We are going to use the motivational interviewing module with our clinical staff, as it fits in with the goal-setting we have been working on. So glad to see these.”

    A few reminders: 1) Completing CI ed is a requirement for full members to be eligible for any earned financial incentive. 2) Maximum points are awarded for completion by June 30. 3) CME credit is available: 0.75 credits for in-person completion (schedule posted here on the LHP team site) and 0.25 credits for online completion. CME credit applies only to CI ed, not the learning modules.


    Practice administrators: Reminder about surveys

    In mid-April we asked for your input via two surveys to help us improve the LHP network: The Access and Engagement survey (earn points on your scorecard too!) and the health plan survey. Read more here and please complete the surveys. Thank you.

    Legacy Health Partners Mission: Delivering value and improving health

    Learn more at www.LegacyHealthPartners.org

    Questions? Call 503-415-5109.