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Right and Responsibilities Adults

Your rights and responsibilities as a Legacy patient

Legacy Health recognizes and respects the diversity and individuality of each person admitted to or treated within our facilities. All members of our workforce (employees, volunteers, medical staff, residents, students, contracted personnel and vendors) are expected to provide considerate and respectful care, meeting the cultural, spiritual, emotional and personal dignity needs of each individual patient and their families.

You have the right to:

  • Receive safe treatment, care and services within the capability and mission of Legacy Health, and in compliance with the law
    • Receive care based on medical need, without regard to race, color, gender, creed, national origin, sexual orientation, gender identity or the nature of the source of payment for care 
  • Have a family member or representative of your choice and your own physician notified promptly of your admission to the hospital
  • Choose who may visit you while you are a patient
    • Hospital staff will provide information on visitation restrictions when necessary
  • Express cultural, emotional, spiritual and personal values, beliefs and preferences that do not harm others or interfere with your treatment
    • Have pastoral and other spiritual services available to you
  • Be treated with consideration, dignity, and respect at all times
  • Formulate advance directives and designate a representative in case you become unable to understand proposed care, treatment or services or become unable to communicate your wishes
    • Expect staff and physicians to comply with your wishes
    • Know the extent to which the hospital is able, unable or unwilling to honor your advance directive
  • Expect privacy of your protected health information within the limits of law:
    • Refuse to talk or see anyone not officially connected with the hospital and not directly involved in your care
    • Be interviewed and examined in an area that is reasonably private
    • Look at your medical record 
    • Receive a list of who has looked at your medical record within the limits of law
    • Expect any discussion involving your care to be confidential 
    • Know that your medical record is confidential and will be viewed only by individual directly responsible for treatment, processes involving payment or hospital operations, or as required by law
  • Be involved in decisions made about your care, treatment and services
    • Receive adequate information about proposed procedures to allow you to give informed consent for those procedures
    • Have a designated surrogate decision maker if you are unable to make decisions about your care, treatment and  services
  • Be involved in resolving concerns about your care, treatment and services
    • Have your family involved in care, treatment and service decisions with your permission or the permission of a  surrogate decision maker 
  • Be given the name of your physician or other practitioner primarily responsible for your care, treatment and  services 
  • Accept or refuse care, treatment or services or rescind consent for care, treatment or services or the use of  recorded information within the limits of the law
  • Be informed of the medical consequences of refusing care
  • Be informed about anticipated or unanticipated outcomes of care, treatment and service
  • Receive effective communication regarding your diagnosis, treatment plans, prognosis and follow-up care  instructions that appropriate to your age, understanding, language and condition, including vision, speech, hearing  or cognitive impairments
    • Interpreter services are available throughout Legacy for patients and family members
    • TTY phones for hearing impaired patients are available. Legacy also facilitates the use of other communication devices brought in or requested by patients.  
    • Use of companion and guide dogs are premitted in accordance with Legacy policie
  • Receive adequate information to participate or refuse to participate in research, investigation, and clinical trials
    • Be informed that refusing to participate will not compromise access to care, treatment, and services not related to  the research
  • Consent for filming and recording not related to direct patient care or hospital operations 
  • Access telephone and mail service as appropriate
  • Voice complaints and recommend changes without being subject to coercion, discrimination, reprisal or  unreasonable interruption of care, treatment and service
    • Expect a timely response to concerns regarding your care
  • Receive care, treatment and services in a location that is appropriate, safe and secure for you and your property
    • Be free of abuse, neglect or exploitation from staff, students, volunteers, other patients, visitors or family
    • Receive protective services when needed
    • Receive a list of names, addresses and phone numbers of pertinent state client advocacy groups for the purposes  of protection and advocacy when requested 
  • Have your pain recognized and managed appropriately and in accordance with the care, treatment and services  provided
  • Be free of restraint that is not required to protect your health and/or the health or safety of others
  • Examine and receive an explanation of your bill regardless of sources of payment

You, in turn are responsible to:

  • Be considerate of the rights of other patients and hospital personnel
    • Respect the property of other persons
    • Follow the hospital's policy addressing visitors and visiting hours 
    • Follow hospital rules and regulations affecting your care, conduct and safety
  • Provide correct and complete information about your name, addresses, present complaints, past illnesses,  hospitalizations, medications and other matters relating to your health
  • Notify your physician and caregivers when information you receive about diagnosis, treatment or prognosis is not  complete or understood; ask questions
  • Cooperate and follow the treatment prescribed by your physician after you have agreed upon a plan of care
  • Accept the possible consequences if you refuse treatment or do not follow caregivers' instructions
  • Accept and assure that your financial obligation for the health care you received is fulfilled as promptly as is  possible
  • Report anything you think might be placing your recovery at risk