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For patients and visitors

For patients and visitors at Randall Children's Hospital

We want your child's stay with us — or your visit — to be as pleasant and comfortable as possible. If you have questions, please call 503-276-6500.

The information below is specific to Randall Children's Hospital. Here's more information that applies to all Legacy hospitals.

Courtesy services

Bank machines: US Bank cash machines are found on the first floor of Legacy Emanuel Medical Center Hospital — up the ramp/stairs from the main lobby and in the atrium near the Heartbeat Cafe.

Gifts can be purchased at two locations:
  • Emanuel Hospital Gift Shop - on the first floor by the hospital's main entrance of the hospital. Open seven days a week. Phone: 503-413-4272
  • The Gallery in the Atrium - Located on the first floor of the Medical Office Building Atrium (501 N. Graham). Offers gifts and other small items. Open Mon.-Fri. Phone: 503-413-4338

Healing gardens are on third floor and between the Randall Children's Hospital and Legacy Emanuel Medical Center.

Interpreter services: The hospital has access to interpreters for a number of foreign languages. Your nurse will be happy to provide more information this free service.

Lost and found items can be inquired about by calling Safety/Security Services at 503-413-7911.

Mail, flowers and balloons will be delivered to the patient's room or forwarded to a home address if the patient has been discharged. (No flowers or plants in critical care areas.) Because many patients are allergic to latex balloons, please don't bring them to the hospital. (Mylar balloons are allowed.)

Newspapers are available in the front lobby outside the main entrance.

Notary services are available to patients free of charge upon availability. Ask your nurse for more information.

Prescriptions can be filled at The Apothecary, an outpatient pharmacy in the atrium of Legacy Emanuel Medical Center - open Mon.-Fri., 9 a.m. to 6 p.m. and Saturday, 10 a.m. to 4 p.m.
Phone: 503-413-4225
Fax: 503-413-4515.

Televisions are provided in each patient room.

Wireless Internet service is available in specific areas of the hospital; please ask your nurse.


All patients receive nutritionally balanced meals, including those with special dietary needs, at these times:
  • Breakfast, 7:30 to 8:30 a.m.
  • Lunch, noon to 1 p.m.
  • Dinner, 5 to 6:30 p.m.

Guest trays
may be ordered for visitors; just ask your nurse. A cash payment will be collected on delivery.

Snacks and drinks are available at the Kite Cafe in the lobby of Randall Children's Hospital.

The Courtyard Cafe, the hospital's cafeteria, is on the first floor of Legacy Emanuel Medical Center, east of the main lobby. It features light snacks, hot entrees, grill items, salad bar and more.

The Hearbeat Cafe is located in the atrium of Legacy Emanuel Medical Center. It is open 24/7 and offers free deliveries in the hospital.

Vending machines:

  • Basement—down the hall from the main surgical waiting area and at the opposite end of the basement
  • First floor—just inside the atrium
  • Second floor—around the corner from Lactation Services


Please see this page of information about lodging for patients and families.


Free parking is available in our lighted parking structure close to the hospital lobby entrance and in other posted visitor areas.  See a campus map.

Security escorts are available around the clock to escort you to your car in hospital parking lots. Call extension "0" from inside the hospital or 503-413-7911 and we'll be happy to assist you.

Bus schedules are available in the hospital lobby, by calling TriMet at 503-238-7433, or by consulting the TriMet website. Randall Children's Hospital at Legacy Emanuel is served by Routes 2, 24 and 44.

Patient discharge areas

  • Main entrance on N. Gantenbein Avenue, one block west of N. Vancouver Avenue
  • North entrance, next to Emergency Services entrance
  • 501 N. Graham, Medical Office Building 2 entrance (south side of hospital)
  • 2919 Kerby Ave., Day Surgery entrance

Patient/Family guides and unit fact sheets


Electrical equipment - Due to government safety codes, the only items you may use in patient rooms are battery-operated shavers, radios, clocks and laptop computers. Please leave all other electrical equipment at home.

Tobacco-free policy - Legacy Health is now entirely tobacco-free. (If you're trying to quit, we can help!) 

Zero Now Patient Safety Initiative - Randall Children's Hospital is committed to the quality, safety and value of the care that we provide. Our people, patients, community and world deserve to have a children's hospital where transforming the safety and quality of care we deliver is a never-ending priority. "Zero" is the only acceptable goal related to patient safety, and one that we all strive for. That is why we've created our Zero Now program to guide us in our journey to zero preventable harm.

Spiritual care

Chaplains are available 24 hours a day and may be reached through Spiritual Care at 503-413-4151 or the switchboard operator, "0." Your pastor, rabbi, priest or other faith representative is welcome to visit during your hospital stay. The Chapel of the Incarnation is on the first floor of Legacy Emanuel Medical Center and is open at all times. A brief, informal interfaith worship service is held on Wednesdays and Sundays at 11:30 a.m.

Visiting hours

Visiting hours are generally between 11 a.m. and 9 p.m., but can vary according to patient needs. Please keep in mind:

  • Patient security and health. Providing our patients, families, visitors, staff and doctors with a secure and healthy environment is important to us. All families/visitors need to check in with the security guard next to the elevators in the main lobby. Learn more.
  • Patients need care. Mornings and early afternoons are busy times for patients, doctors and nurses. Treatments, personal care and consultations usually happen between 7 a.m. to 3 p.m.

  • Patients need rest. Please keep visits brief and limit the number of visitors. On the day of surgery, check with the nursing staff before entering a patient's room. If you'd like to call a patient's room phone, please do it before 9 p.m.

  • Patients need privacy. You may be asked to leave briefly during procedures, treatments, or other care activities.

Guidelines for Community Groups and Special Events
To help your group plan an effective, enjoyable visit for our children and families, we ask that you observe these guidelines.