your visit made easy

Connect with a primary care or specialty care provider
from wherever you are in Oregon and Washington.

Schedule a video visit today.  Same-day appointments available. 

For urgent care virtual visits, see Legacy–GoHealth.   

FAQ
FAQ         
test equipment
Test your equipment
How does it work?
insurance cost
Insurance and cost
appointment
Check in 

Who can schedule a video visit?

  • New and existing patients can schedule video visits with Legacy primary care or specialty care providers.
  • You must be physically in the same state as the provider — Oregon or Washington — during the video visit.
  • A MyHealth account is recommended.

What conditions are covered?

You can make a video visit appointment for many conditions. Everything from minor cuts to asthma to infections. Click here for information about COVID-19 testing.

How do I schedule?

Current Legacy Medical Group patients should schedule online through MyHealth. If you are new to Legacy, call 1-833-713-7300 to schedule.

What equipment will I need?

You will need a computer, tablet or smartphone with an internet connection, camera, microphone, and speakers or headphones. Click on the TEST YOUR EQUIPMENT tab to make sure yours is compatible.

How do I check in for my video visit?

Log in to your MyHealth account and select Upcoming Appointments. You can complete the eCheck-in portion up to three days in advance. The registration tasks must be completed prior to your video visit. 

How will my prescriptions be filled?

You can receive prescriptions from a video visit. Prescriptions will be delivered to your pharmacy electronically. Narcotics will not be prescribed during a video visit.

Test your equipment

Test your computer, tablet or smartphone 30 minutes before your appointment.

You will need:

  • Connection to the internet
  • Camera
  • Microphone
  • Speakers or headphones

iOS users, if prompted, please allow Safari to access your device microphone and camera.

 

Test now

Use the correct browser

If your prefer to use your web browser instead of the MyChart mobile app, you will need to use one of the following web browsers: Google Chrome, Firefox, or Safari

appointment
Call to schedule

Call your Legacy primary care or specialty care clinic to schedule your video visit appointment, or schedule online via MyHealth.

You will receive an email with video visit instructions three days prior to your appointment. 

E-CHECK-IN

Use the MyChart mobile app to eCheck-in at least one hour prior to your appointment. You will verify insurance and patient information and sign the telehealth consent form. MyChart is also where you will receive your after-visit summary.

We will call you before the appointment if these tasks are not done to complete the eCheck-in over the phone. If you fail to complete registration, your appointment will be canceled.

video
Join video visit

15 minutes before your scheduled appointment, log in to MyHealth and review your video visit login instructions. This will take you to our virtual waiting room. Be sure to have your ID ready.

 

For emergencies

If this is an emergency, please call 9-1-1. Calling 9-1-1 when you think you need it is better than not receiving life-saving treatment so it is important that a health professional evaluate you. 

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How much does a video visit cost


Video visits are covered by most insurance plans with a co-pay. Medicare and some insurance companies may not cover the cost of a video visit. Please check with your insurance company to verify. If not covered by insurance, you will be billed $49.
 

Forgot Username?


Forgot Password?

 


After clicking CHECK IN here you will be asked to re-enter login information on MyHealth page before seeing your appointment information.


 

NEED A LEGACY MYHEALTH ACCOUNT?
Still have questions? Email myhealthsupport@lhs.org, or call 503-415-4835 (Oregon), 360-487-1075 (Washington)