your visit made easy

Connect with a primary care or specialty care provider from wherever you are in Oregon and Washington.

Schedule a video visit today.  Same-day appointments available. 

For urgent care virtual visits, see Legacy–GoHealth.   

FAQ
FAQ         
test equipment
Test your equipment
How does it work?
insurance cost
Insurance and cost
appointment
Check in 

Who can schedule a video visit?

  • New and existing patients can schedule video visits with Legacy primary care or specialty care providers.
  • You must be physically in the same state as the provider — Oregon or Washington — during the video visit.

What conditions are covered?

You can make a video visit appointment for many conditions. Everything from minor cuts to asthma to infections. Click here for information about COVID-19 testing.

How do I schedule?

Visit our schedule an appointment page for more information.

What equipment will I need?

You will need a computer, tablet or smartphone with an internet connection, camera, microphone, and speakers or headphones. Click on the TEST YOUR EQUIPMENT tab to make sure yours is compatible.

How do I check in for my video visit?

Log in to your MyHealth account and select Upcoming Appointments. You can complete the eCheck-in portion up to three days in advance. The registration tasks must be completed prior to your video visit. If you do not have a MyHealth account you can call your clinic to check in.

How will my prescriptions be filled?

You can receive prescriptions from a video visit. Prescriptions will be delivered to your pharmacy electronically. Narcotics will not be prescribed during a video visit.

Test your equipment

Test your computer, tablet or smartphone 30 minutes before your appointment.

You will need:

  • Connection to the internet
  • Camera
  • Microphone
  • Speakers or headphones

iOS users, if prompted, please allow Safari to access your device microphone and camera.

 

Test now

Use the correct browser

If your prefer to use your web browser instead of the MyChart mobile app, you will need to use one of the following web browsers: Google Chrome, Firefox, Microsoft Edge, or Safari.

 

Tech Support

For technical assistance, click on the "Need Help?" icon at the top of the Mend test page to begin a live chat with technical support.

appointment
Call to schedule

Call your Legacy primary care or specialty care clinic to schedule your video visit appointment, or schedule online via MyHealth.

You will receive an email with video visit instructions three days prior to your appointment. 

eCheck-in
E-CHECK-IN

You must eCheck-in at least one hour prior to your appointment. The easiest way is by logging into your MyHealth account using the MyChart mobile app. You will verify insurance and patient information and sign the telehealth consent form. If you do not have a MyHealth account you will need to call your clinic to check in.

If you are unable to complete these steps online, you will need to call your clinic prior to your appointment to complete them over the phone. If you fail to complete registration, your appointment will be canceled.

video
Join video visit

15 minutes before your scheduled appointment, log in to MyHealth and review your video visit login instructions. This will take you to our virtual waiting room. Be sure to have your ID ready.

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How much does a video visit cost


Video visits are covered by most insurance plans with a co-pay. Medicare and some insurance companies may not cover the cost of a video visit. Please check with your insurance company to verify. If not covered by insurance, you will be billed $49.
 

Forgot Username?


Forgot Password?

 


If you do not have a MyHealth account, please call your clinic to check in for your video visit.


 

Still have questions? Email myhealthsupport@lhs.org, or call 503-415-4835 (Oregon), 360-487-1075 (Washington)