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Implementation and ongoing support for Legacy Connect

  • Onsite support with the team
  • Two direct weeks of access to the team
  • 24/7 service desk support for technical and workflow questions
  • Patient call support for MyHealth
  • Support process for system changes and ongoing clinic business needs
  • Participation in super user groups brain trust
  • Training for new employees at the Informatics Center
  • Revenue Cycle and Reporting: bi-monthly open house training
  • Clinic manager/administrator check-in meetings
  • LHP field adviser support after your go-live date
  • Comprehensive customer service:
    • Continual support engagement
    • Elbow to elbow go-live support
    • Local support, all staff certified

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Support you'll receive with Legacy Connect