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A Notice to Our Community Regarding a Recent Privacy Incident

Posted Aug. 20, 2018   

Legacy Health values the privacy and confidentiality of our patients’ information. Regrettably, this notice is regarding an incident that may have involved some of that information.

On June 21, 2018, we learned that an unauthorized third party may have gained access to some employees’ email accounts in May, 2018. We immediately began an investigation, including hiring a leading third party forensic firm to assist us. Our investigation determined that some patient information may have been contained in the email accounts, including some patients’ name, dates of birth, health insurance information, billing information, medical information regarding care received at Legacy Health and, in some cases, social security numbers and driver’s license numbers.

We have no indication that any information has been misused. We began mailing letters to affected individuals on August 20, 2018. Out of an abundance of caution, we are offering credit monitoring to those patients whose social security number was in the affected email accounts. We recommend our patients review any statements they receive related to their healthcare. If they see services they did not authorize, please contact the provider immediately.

We deeply regret any concern or inconvenience this may cause our patients. To help prevent something like this from happening in the future, we are implementing additional access restrictions. Should any of our patients have questions regarding this incident, please call 1-888-277-6762, 6:00 a.m. to 5:00 p.m., Monday through Friday.